Knowledgebase

To view the reports on disk space and traffic usage by your account:

1. If you have several subscriptions associated with your account, in the Subscription menu at the top of the screen, select the required subscription.
2. Go to Statistics.

   The following information is presented in charts:

   • Disk space used by the following files and directories in the subscription:
     • Websites
     • Mail accounts
     • Databases
     • Logs
     • Backups
     • Chroot directories
     • Configuration files
     • Anonymous FTP directory
   • Traffic used by FTP, web, and mail services during the current month.

     FTP field shows the information about the total size of files transferred to and from the subscription over the file transfer protocol.

     HTTP field shows the information about the total amount of data transferred from all of your websites over HTTP protocol, that is, retrieved by web browsers.

     POP3/IMAP field shows the total amount of data received by all mail accounts under your domains.

     SMTP field shows the total amount of data sent by all mail accounts under your domains.

3. Do any of the following:
   • To view a report on the amount of data transferred to and from your sites over FTP, click FTP Statistics.
   • To view a report on the amount of data transferred to and from your FTP directory, which is accessed without authorization, click Anonymous FTP statistics.
   • To view a report on the amount of traffic used by services during a certain month, click Data Transfer Statistics, and select the required month from the menu.

Remember that depending on the Provider's policy your subscription can be suspended automatically if you overuse disk space.
Here are some tips that can help you free up some space:

• Remove any unnecessary and/or obsolete files that are stored in the httpdocs folder.
• Configure log rotation as described in the Log Files section.
• Delete outdated emails, or configure your mail client to download email messages from the server by switching to POP3.
• Remove outdated backup files as described in the Uploading and Downloading Backup Files section.
• Remove unnecessary databases.

The Disk space usage by services chart displays how much space is taken up by web site content, emails, backups, logs, and databases.
It is important to pay attention to the services that use the most disk space.
If none of the steps above helped, please contact our technical support team to increase the amount of disk space available to your subscription or automatically upgrade your web hosting package by selecting a bigger one.