Knowledgebase

FTP stands for File Transfer Protocol, a method of transferring files over the Internet. To upload files via FTP, you will need a special program called an FTP/SFTP client.

Among the many options you will have will be:

• Panic Transmit
• Filezilla, a free and reliable FTP client.

You can download Filezilla from this link below:

https://filezilla-project.org/download.php?type=client

Its documentation can be found here:

https://wiki.filezilla-project.org/Documentation

Of course, you are free to use a different FTP client and there many of them online.

To connect to an FTP server, you need the following information:

*Please note that Port 21 which FTP Port is disabled on our servers.
You must use FTPS or SFTP to be able to upload content using an FTP client.

• FTPS server address. The FTPS address should be ftps://your-domain-name.com, where your-domain-name.com is your site’s Internet address.
• FTPS username. It is identical to your system username.
  Note that the system username may differ from the username that you use for logging in to Plesk.
  To find what your system user name is, go to Websites & Domains and click Web Hosting Access. You will find it under Username. You can change your system username if you want.
• FTPS password. It is identical to your system user password. If you do not know what your system user password is, go to Websites & Domains and click Web Hosting Access. You can reset the password under Password.

To publish a website using FTPS:

1. Connect to your subscription on the server with an FTPS client program, using your FTPS account username and password.

   Enable the passive mode if you are behind a firewall. Refer to your FTPS client documentation to learn how to enter passive mode.

2. Upload the files and directories of your site to the httpdocs directory. If you use CGI scripts, place them in the cgi-bin directory.
3. Close your FTPS session.

You can also set up additional FTPS accounts if you need to collaborate on website content with other users.

HOW TO ADD ADDITIONAL FTP ACCOUNTS

If you are working on your website together with someone else or host subdomains for other users, you might want to create separate FTP accounts for them.

To create an additional FTP account:

1. Go to Websites & Domains and click FTP Access.
2. Click Add FTP Account.
3. Specify the following:Click OK.
   • FTP account name. Type a desired name.
   • Home directory. Select the directory to which the user will be taken when he or she connects to the FTP account.
   • FTP password.
4. Click OK.

To change the properties of an additional FTP account:

1. Go to Websites & Domains and click FTP Access.
2. Click the required FTP account name in the list.
3. Make the required changes and click OK.

To remove an additional FTP account:

1. Go to Websites & Domains and click FTP Access.
2. Select the checkbox corresponding to the FTP account you want to remove and click Remove. Note that the main FTP account of a subscription cannot be removed.
3. Confirm removal and click OK.